l89b Privacy Policy

l89b is a trusted online gaming platform in Bangladesh that places the highest priority on its users' privacy. This Privacy Policy ("Policy") describes how l89b collects, uses, stores, discloses, and protects your personal information. By using our website or services, you are agreeing to the terms of this Policy.

This Policy applies to all l89b services, including website browsing, account registration, playing games, managing transactions, and receiving customer support. We believe you should have full control over your own information, and we work toward that goal at all times.

l89b only collects information that is necessary to provide our services, ensure security, and improve your experience. The sections below describe the information we collect:

a) Personal Identification Information

Information you voluntarily provide when creating and managing an account:

• Full name and date of birth (for age verification)
• Mobile number and email address (for communication and verification)
• Residential address (as per national ID card or passport)
• National ID card number or passport number (for identity verification)

b) Financial Information

To process deposit and withdrawal transactions, we collect the account numbers and transaction reference numbers associated with the relevant payment methods (bKash, Nagad, Rocket). l89b does not collect any full bank account details.

c) Technical Information

When you use our website, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, session time and date
• Referring website address
• Cookie and similar tracking technology data

d) Gaming Activity Information

Your gaming history, betting history, win/loss records, and bonus usage information are stored in our system. This information is used to ensure responsible gaming and for your protection.

l89b uses collected information only for specific and legitimate purposes. We process your information for the following reasons:

• Service Delivery: Creating and managing accounts, processing transactions, and keeping gaming services active.
• Identity Verification: Preventing fraudulent activity and ensuring age verification (for users aged 21 and above only).
• Customer Support: Our 24/7 support team may view your information to resolve your complaints and questions quickly.
• Security: Your information is used to prevent cyberattacks, account hacking, and money laundering.
• Service Improvement: For analytical work to improve our platform, gaming experience, and user interface.
• Legal Obligations: Where required to comply with applicable laws and regulations.
• Communication: Sending important policy updates, security alerts, and account-related notifications.

l89b may share your information with third parties only in very limited circumstances and under strict controls. In any case of data sharing, we ensure the relevant party is committed to the same standard of privacy protection.

Information may be shared with third parties in these cases:

• Payment Processors: The minimum information required to complete transactions via bKash, Nagad, and Rocket.
• Technology Partners: Trusted technology partners who operate and maintain the platform, bound by strict confidentiality agreements.
• Fraud Prevention Services: Specialized cybersecurity firms to ensure account security.
• Legal Authorities: Providing information to relevant authorities under a valid court order or legal requirement.

Information will never be shared:

• With advertisers or third-party marketers
• With any other gaming company without your consent
• For sale for any commercial purpose

The l89b website uses cookies and similar technologies. Cookies are small data files stored on your device that improve website functionality and the user experience.

Types of cookies we use:

• Essential Cookies: For login sessions, security tokens, and basic platform functionality. The service cannot be used without these.
• Functional Cookies: To remember your preferred language, theme, and account settings.
• Analytics Cookies: To understand which parts of the website are used most and to improve the service.
• Security Cookies: To detect fraudulent activity and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some features of the service. Contact us to learn more about l89b's cookie management.

l89b applies industry-standard security measures to keep your personal information protected. Our security infrastructure is regularly reviewed and updated.

• SSL Encryption: All data transfers on the website are secured with 256-bit SSL encryption, protecting data from interception or tampering.
• Secure Servers: Your information is stored on secure, access-controlled servers and backed up regularly.
• Two-Factor Authentication: Mobile OTP verification as an additional security layer when accessing your account.
• Access Controls: Only authorized staff can view your information for specific purposes — a complete access log is maintained.
• Regular Security Audits: Regular penetration testing and vulnerability assessments conducted by third-party cybersecurity experts.
• Incident Management: In the event of a data breach, affected users are notified as quickly as possible and necessary steps are taken.

l89b retains your personal information only for as long as necessary to provide the service or meet legal obligations. Retention periods are as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• Transaction Records: Financial transaction data is retained for a specified period after service ends, as required by applicable law.
• After Account Closure: Identity verification information is retained for a reasonable period after account closure, then securely deleted.
• Log Files: Technical log files are generally retained for a short period and deleted regularly.

In the case of legal disputes or investigations, relevant information may need to be retained for a longer period. In such situations, l89b will make every reasonable effort to notify you.

l89b believes you should have complete control over your own information. To that end, we ensure the following rights:

a) Right to Access

You may request to view the information stored in your account at any time. We will provide you with a complete copy of the information within a reasonable time.

b) Right to Rectification

If there are any errors or inaccuracies in your information, you may request a correction. We will update it as quickly as possible.

c) Right to Erasure

After closing your account, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

d) Right to Object to Processing

In certain cases, you have the right to object to the processing of your information. We will review your request and take appropriate action.

e) Right to Data Portability

You have the right to receive your information in a structured, commonly used format.

l89b's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is a mandatory step during registration. If we find that a minor has used our platform, their account will be closed immediately and the related information will be securely deleted.

If a parent or guardian suspects their child is using l89b, please contact us — we will act promptly.

l89b reserves the right to update this Privacy Policy when necessary. For any significant changes, we will notify you in the following ways:

• By posting a notice on the website
• By sending a message to your registered email or mobile number
• By requesting your consent to the new policy at login

Continuing to use l89b's services after any changes will be considered acceptance of the new Policy. We recommend that you review this Policy regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please feel free to contact us. l89b's privacy team will carefully consider your request and respond within a reasonable time.

• Email Support [email protected]
• Live Chat Support available 24/7 in Bengali and English

Our support team is ready to assist you fully with any privacy-related request.